Legal

GAPL - Website
(End user terms,Privacy Policy & Disclaimer)

End User Terms and Conditions:

1. Acceptance of Terms:

By accessing or using the Gladiance Automation Pvt Ltd ("Gladiance") website and services, you agree to comply with and be bound by these End User Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Use of Website and Services:

- You may use the website and services for lawful purposes only.
- You must not use our website or services to engage in any activity that could harm Gladiance, its reputation, or its users.
- Unauthorized use of the website, including but not limited to unauthorized access to Gladiance's systems, misuse of passwords, or misuse of any information posted on the site, is strictly prohibited.

3. Intellectual Property

- All content on the website, including text, graphics, logos, images, design, and code, is owned by Gladiance and protected by international intellectual property laws.
- You may not reproduce, distribute, modify, or transmit any content from this website without prior written permission from Gladiance.
- Gladiance uses clients' logos for promotional/ marketing purposes. Such use solely indicates the customer base of Gladiance and is not intended to give any impression of business partnership/affiliation with them. Utmost care shall be taken by us to prevent/avoid such misrepresentation; Gladiance shall not be held liable for any such claims in relation to use of such logos.

4. User-Generated Content

- Users may be permitted to post, upload, or otherwise contribute content to the website. By doing so, you grant Gladiance a non-exclusive, royalty-free, perpetual, and worldwide license to use, distribute, and display such content.
- You are solely responsible for the content you contribute, and you must not post any content that is unlawful, offensive, or infringes on the rights of others.

5. Disclaimer of Warranties

- The website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied.
- Gladiance does not guarantee that the website will be error-free, uninterrupted, or free from viruses or other harmful components.

6. Limitation of Liability

- To the fullest extent permitted by law, Gladiance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the website or services.

7. Modifications to Terms

Gladiance reserves the right to modify these Terms at any time. Users are encouraged to review these Terms periodically to ensure compliance. Continued use of the website following the posting of changes will mean that you accept and agree to the changes.

8. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of Maharashtra, India.

9. Contact Information

If you have any questions about these Terms, please contact us at:
Gladiance Automation Pvt Ltd
Address: Innlink Techno Zone, Plot 1 Survey No. 394, Gadmudshingi, Kolhapur - 416119
Email: sales@gladiance.com
Contact: +91 9422554304
By using this website, you acknowledge that you have read and understand these Terms and agree to abide by them.

Privacy Policy:

Gladiance understands that your privacy is important to you, and you care about how your personal information is used. This privacy policy explains how we use your personal information, and what rights you have in our use of your personal information. This privacy policy applies to Gladiance websites as well as to the personal information we collect in the course of Gladiance business operations.

Gladiance is committed to the security and privacy of our customers’ information.
We design with security and privacy in mind.
The information we gather is used to enhance the Gladiance brand experience for the customer.
We are transparent about the information we collect and how we use it.
This website does not require you to provide sensitive personal information. If you use other Gladiance websites, software, or Apps, or if you “sign in” to a my Gladiance account, please review those individual privacy notifications, which provide additional details specific to those websites, software, Apps, or accounts.
We will address the following categories of information in this Privacy Policy:
What information does Gladiance collect, for what purpose, and who do we share it with?

Depending on your interaction with Gladiance, we may collect the following:

Category	Examples
Personal identifiers	Name, address, email address, internet protocol (IP) address or other similar identifiers.Gladiance may use this personal information to: respond to your inquiry or to provide feedback, ship items you request, understand generally what area you are accessing Gladiance websites from.
Internet activity	Browsing history of your interactions with a Gladiance-operated website. Gladiance may use this personal information to understand what portions of Gladiance websites are used most frequently to enhance website development.
Commercial information	Records of products or services that you have inquired about, purchased, or obtained.Gladiance may use this personal information to facilitate email marketing from us, or to send you information about a newly introduced Gladiance product that integrates with your existing Gladiance system. You may choose to opt out of our email marketing programs. Gladiance may also use this personal information to provide certain service-related email communication. Because these emails are sent for essential product functionality, you may not opt out of service- and security-related emails.
Professional or employment related information	Information about your profession: architect, lighting designer, electrical contractor, etc. Gladiance may use this personal information to facilitate targeted email marketing from us. We may, for example, send lighting designers information about an upcoming training webinar, or send electrical contractors information about newly introduced Gladiance products and tools to help grow their business.

For what purpose do we collect the above information?
We use your information to improve the Gladiance product experience.

1. Website performance :Gladiance utilizes technology to accumulate information about traffic on our websites. The data collected may include your IP address, information about the browser being used, server logs, the pages you view at Gladiance web sites, the links you click, and other actions you take in connection with Gladiance web sites.We use this information on an individual and aggregated basis to help design and improve our web pages, monitor website usage, and compile business and technical statistics. If you have modified your privacy preferences to disable performance and functional cookies, information will not be shared with third party providers for this purpose.

2. Customer service: We provide various user interfaces to allow you to provide your contact information and to request information about our products and services. We may also seek your feedback regarding the quality of a Gladiance webinar or your feedback about a recent visit to a Gladiance Experience Center. This website also presents the opportunity for an online “chat” to obtain customer service. Contact information may be requested in each case, as well as other personal data that is relevant to your customer service inquiry. This personal data is used to enhance your customer experience.

3. Enrollment in email marketing from Gladiance : From within this website, you may be able to “opt in” to receiving marketing email communications from Gladiance. You can unsubscribe at any time by clicking the “unsubscribe” link from within the marketing email. Please note we may also email you important service updates such as password reset requests, information on security updates, and technical support information. Because these are sent for essential product functionality, you may not opt out of service- and security-related emails.

4. Providing website feedback to Gladiance: From our website, you can contact us to inform us of issues with our website, such as broken links. Your data helps us investigate your comment and initiate modifications to our website.

5. Business administration and legal compliance: We may use your personal information for the following business administration and legal compliance purposes: to comply with our legal obligations, to enforce our legal rights, and to protect rights of third parties.

We obtain this personal information in the following ways:

Directly. For example: when you provide information during interactions with a Gladiance employee who is assisting you, during a visit to a Gladiance Experience Center, or when viewing a Gladiance webinar or downloading Gladiance product information.

Indirectly and from third parties . For example: interactions with a Gladiance contracted sales representative agency, dealer, or distributor, from available industry information about construction projects, when your badge is scanned while you are visiting a Gladiance trade show booth, or by attending a third-party-hosted seminar to learn about Gladiance products.

From activity on our website. For example:

Using a web page interface to provide your contact information and to request information about our products and services, enrolling in email marketing, initiating a “chat” on the website, or assembling information about traffic on our websites.
“Cookies” information. Cookies are small pieces of data that are stored by a user’s web browser when accessing a website. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with web sites and enhancing web site performance and utility.

Cookies may be used for many different purposes, including:

1. Required (Strictly Necessary) Cookies: These cookies are required to make the websites function properly and give you access across Gladiance sites.:

2. Analytics (Performance) Cookies: These cookies are used to analyze how the Gladiance website is used, to count the number of visitors, identify improvement opportunities, and provide business insights on website activity. Website usage statistics and other reports are not linked to an individual.

3. Functional Cookies: These cookies allow the website to remember the choices you make such as your username, language, or the region you are in, and provide enhanced, more personal features, for example helping to identify a Gladiance provider near you. They may also be used to provide services you have asked for such as watching a video or speaking with a customer service representative via chat.

4. Targeting Cookies: These cookies may be placed by websites other than Gladiance, such as by advertising companies we are working with. They may be used by those companies to help provide more relevant advertising and are subject to the respective policies for the aligned external services. Gladiance may share your information for the purpose of targeted advertising. If you would like to opt-out of that use of your information, please modify your cookie settings in our Privacy Preference Center.

Depending on the cookies in use, we may collect personal information about your device, browsing actions and patterns. Similar to cookies, we may also collect personal information by using, pixels, beacons, log files, and other similar technologies in order to compile information about your web site usage and your interaction with email received from Gladiance.
If you choose not to accept certain cookies from Gladiance’s web sites, it may affect the website performance, including your ability to access certain features.
Many internet browsers have settings to enable global privacy controls (GPCs) or have a feature called “do not track” (or similar) option available in the browser’s settings. These features let you tell websites that you do not want to have your online activities tracked. The Gladiance website is designed to respond to these signals; however, their performance may not be consistent across browsers. You can always manually change your preferences with regards to the cookies and other trackers at any time by accessing the privacy preference center. You may also use commercially available software to manage cookies and similar trackers.

With Whom May We Share Your Personal Data?

We take your privacy seriously and will not share your personal data with others, except in the following circumstances:

1. Service providers. We may disclose your personal data to third-party service providers who enable us to fulfill your request for enhanced website functionality, Gladiance product literature or samples, or to connect you with a local sales representative agency, website hosting, and professional services including information technology services, regulatory services, and legal services.

2. Our other group entities. We may disclose your personal data to our other Gladiance group companies to provide you with tailored services and communications, or in accordance with our business administrative practices.

3. Targeted Advertising and Website Usage. Gladiance does not, and will not, sell your information in a traditional sense. i.e., for money. However, some laws define “sell” very broadly to include activities like sharing your information to perform certain types of analytics or to provide a more targeted and personal ad experience. Gladiance may share your information for the purpose of targeted advertising. If you would like to opt-out of that use of your information, please modify your cookie settings using the on-site cookie banner or the cookie preferences link in the website footer.

4. Legal reasons. We may use or disclose your personal data as we deem necessary or appropriate under applicable laws; to respond to requests from governmental and regulatory authorities; to comply with court orders, litigation procedures, and other legal processes; to obtain legal remedies or limit our damages; to protect the operations of Gladiance group entities; and to protect the rights, safety, or property of our employees, you, or others.

How long do we keep your personal data & how do we protect it?

Gladiance takes security very seriously and we follow industry best practices around securing data, monitoring for potential abuse, and updating systems. We collect only the personal data we need to fulfill the purposes stated in this Privacy Policy, and we will not retain personal data for longer than necessary.

The categories of personal data we collect are: personal identifiers, internet activity, commercial information, and professional or employment related information; we will generally retain personal data collected from you via this website for less than three years. Upon “opting out” of email marketing, we may continue to retain your information for other service and support reasons such as: password reset, technical updates, warranty requests. However, if we believe we need to retain personal data to respond to a legal inquiry, we may retain the data for a longer period.

Changes to this Privacy Policy

To ensure that you are always aware of how we use your personal data we will update this Privacy Policy from time to time to reflect any changes to our use of your personal data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal data.

GAPL - Products
(Disclaimer and Warranties)

Disclaimer for Smart Switch Use

By using this electronic switch, you acknowledge and agree to the following:

Safety Precautions: Always follow safety guidelines when operating the switch. Ensure the device is installed and used according to the manufacturer’s instructions.
Liability: The manufacturer and distributors are not liable for any damages, injuries, or losses resulting from improper use, installation, or failure to follow guidelines.
Environmental Conditions: Ensure the switch is used in appropriate environmental conditions. Avoid exposure to moisture, extreme temperatures, and other hazardous conditions.
Maintenance: Regularly inspect the electronic switch for signs of wear or damage. Perform maintenance as recommended by the manufacturer to ensure safe and reliable operation.
User Responsibility: Users are responsible for understanding the functions and limitations of the switch. Proper training or consultation may be required to ensure safe usage.
Compliance: Ensure compliance with local laws and regulations regarding electrical devices and installations.
Modification: Do not modify the electronic switch or its components without prior authorization from the manufacturer.
Installation – All battery operated devices can be installed by a non-trained person, even by the consumer himself as they fall under the ‘Do It Yourself’ category whereas the devices requiring power supply need to be installed by a trained professional only. Any damage/loss/product failure as a result of non-compliance of the manufacturer instructions would not bring upon any liability on the manufacturer.

By using this device, you accept these terms and agree to use it responsibly.

Warranty Clause

1. Warranty Coverage:Gladiance Automation Pvt. Ltd. (“Company”) warrants to the original purchaser (“Customer”) that Gladiance Smart Switches (“Product”) will be free from defects in materials and workmanship under normal use and service for a period of twelve (12) months from the date of invoice or date of registration of product, whichever is earlier (“Warranty Period”). The warranty provided herein is only with respect to and limited to the manufacturing defects/shortcomings, if any.

2.Warranty Services: During the Warranty Period, if a defect arises in the Product, the Company will, at its sole discretion, either:
a. Repair the defective Product at no charge, using new or refurbished replacement parts; or
b. Replace the defective Product with a new or refurbished Product.

3.Warranty Claim Process: To obtain warranty service, Customer must:
a. Contact Gladiance Automation customer support to obtain a Return Merchandise Authorization (“RMA”) number.
b. Return the defective Product, along with proof of purchase and the RMA number, to the address provided by customer support.

4.Exclusions:This warranty does not cover:
a. Damage or defects caused by misuse, abuse, negligence, or improper installation or maintenance.
b. Damage or defects caused by accidents, acts of nature, or other external causes.
c. Normal wear and tear.
d. Products that have been modified, altered, or repaired by anyone other than the Company or an authorized service provider.
e. Damage or defects caused by use of the Product in a manner that is not intended or permitted by the Company.
f. Damage or defects caused due to issues in electrical output that is not intended or permitted by the company.

5.Limitation of Liability: To the maximum extent permitted by law, this warranty is the exclusive warranty and remedy for the Product, and the Company disclaims all other warranties, whether express, implied, or statutory, including but not limited to any warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company’s total liability under this warranty is limited to the original purchase price of the Product.

Governing Law: This warranty shall be governed by and construed in accordance with the laws of Maharashtra, without regard to its conflict of law principles.

7. Changes to Warranty The Company reserves the right to modify this warranty at any time, provided that such modifications will not affect warranty claims made prior to the date of the modification.

For any questions or assistance, please contact us at:

Gladiance Automation Pvt Ltd
Address: Innlink Techno Zone, Plot 1 Survey No. 394, Gadmudshingi, Kolhapur – 416119
Email: sales@gladiance.com
Contact: +91 9422554304